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Help Center - Sitting together

Help Center - Sitting together

If only 1 bus departs from the booked departure point, you are guaranteed to sit together with your friends.

If several buses depart from the booked departure point, you will automatically receive an e-mail from us on Friday one week before the tour with all the information. You can then let us know if you would like to sit together by replying to this e-mail by Monday. (So you can still consult with your friends over the weekend).

Important note: Meeting requests can only be submitted in response to this e-mail.

Now it depends on whether your departure point and that of your friends are on the same route. You can call us at least 14 days before the tour. We will then check for you.

Same route: If both departure points are on the same route, the chances are good. If there is only 1 bus on your route, you are guaranteed to see each other. If you get on the bus earlier, you can arrange with your contact person to keep the required seats free on the bus. If your friends get on the bus earlier, they can do the same.

If there are several buses at the departure point where you or your friends are getting on, you will need to check which bus goes to both stops. Once this has been clarified, we can try to put you on the appropriate bus. However, we cannot guarantee this 100%.

Example: Your friends get on in Dortmund, you get on in Bochum. 3 buses start in Dortmund. Bus 9, 10 & 11, but then only bus 9 stops in Bochum. We will then try to put you and your friends on bus 9.

Other route: If you have booked from a departure point that is not on the same route as your friends' departure point, you will unfortunately not be able to sit together.

We also determine the bus numbers when we plan the routes. As soon as everything has been finalized, you will receive an e-mail from us about 3 - 5 days before the tour with all the important information including your bus number. If several coaches start from your booked departure point, we will send you an e-mail on Friday, one week before the tour, with information and, as already mentioned, corresponding options for seating together.

If it is necessary for you and your booked tour to inform us of a meeting request, you can do this from Friday, one week before your tour. You will receive a corresponding e-mail from us, to which you can then reply. Please note that we can only accept any seating request in response to this e-mail.

You can only inform us of a meeting request in response to the corresponding e-mail sent by us. For organizational reasons and to ensure traceability afterwards, no other way is possible.

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Björn Kuiper
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46485 Wesel / Germany
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