Help Center - Rebook

You can easily change your fellow travellers yourself in your customer account up to 4 days before the tour: Customer Account → Bus Tours → Upcoming Trips → Edit → Change Passenger

Please note: You cannot change the main booker this way. You can find out what to do if the main booker can no longer travel further below.

If you are logged in and change a passenger directly through your customer account, we already have all the information we need. If you prefer to contact us by email, please ALWAYS include all of the following information in your rebooking request:

• Your customer number
• Your booking number
• The details of the new passenger: first name, last name, date of birth and mobile phone number

Yes, someone else can generally take your place. However, the main booker of an existing booking cannot simply be changed to another person.

Therefore, your replacement must first make a new booking for the same bus tour.

Important: Your replacement must take over the existing booking exactly as it is. This includes in particular:

• the same departure point
• any event tickets that have been booked
• any additional extras that have been booked
• any fellow travellers included in the booking

Once your replacement has made the new booking, send us an email with your existing booking number and the new booking number of your replacement.We will check both bookings and make the necessary changes. Your original booking will then be cancelled free of charge as part of this process.

Important: The main booker can no longer be changed during the week before the event!

Shortly before the bus tour, we can no longer process a change of the main booker and the associated changes to multiple bookings for organisational and time-related reasons.

However, this does not mean that you or your fellow travellers have to miss the trip. In this case, you can provide your replacement or fellow travellers with an authorisation. You can find more information about this further below.

Yes. However, the change must be made by the main booker.

Please contact the person who made your booking. The main booker can change your passenger details directly in their customer account up to 4 days before the bus tour.

A fellow traveller cannot make this change themselves.

Booking number: You can find this in the email you received after your booking. Alternatively, you can also find your booking number in your customer account when you log in (My profile - Invoices - Booking number column). The booking number looks something like this: XXX-2024-1234

Customer number: You can also find this in the email for your booking or in your customer account (My profile - Directly under your name in the info box). Your customer number is a 5 to 6 digit number.

• A passenger change through your customer account costs €5.00
• A change made by us via email costs €15.00
• A last-minute change after the deadline costs €20.00
• The fee applies per change request
• Example: If you change three fellow travellers at the same time, you pay €5.00 once through your customer account or €15.00 if the change is made by email
• If you submit three separate change requests instead, the fee will apply separately to each request

Important for last-minute changes: If there are still outstanding change fees shortly before departure, these may have to be paid directly at the bus. Please make sure you have a suitable payment method available in this case.

You can change fellow travellers yourself in your customer account up to 4 days before the tour.

Please note the difference between a fellow traveller and the main booker:

A regular fellow traveller can be changed up to the deadline stated above. Changing the main booker is considerably more complicated and is no longer possible during the week before the event.

If the main booker is unable to travel at short notice, they can instead provide an authorisation for their replacement or fellow travellers.

You cannot add another person to your existing booking yourself. Our booking system has overbooking protection to ensure that no more seats are sold than are actually available.

The easiest option is therefore for your friend to make their own booking for the bus tour.

If the requested tour can no longer be booked, you are welcome to contact us. We will then check whether there is still an option to add another passenger.

Don't worry: Your fellow travellers can generally still take part in the bus tour without you.

If you are unable to travel at short notice and we are already in the week before the event, we can no longer change the main booker for organisational reasons.

Instead, you can provide your fellow travellers or replacement with an authorisation.

The authorisation can be provided in writing or via WhatsApp:

• In writing: Write a short authorisation on a piece of paper which your fellow travellers can show when boarding the bus.
• Via WhatsApp: Send your fellow travellers a short message confirming that you authorise them to travel on your behalf.

For an authorisation via WhatsApp, the message must be sent from the mobile phone number registered with the booking.

Please also remember to forward all required bus tickets and, if applicable, event tickets to your fellow travellers or replacement.

I, [first name and last name of the main booker], hereby authorise [first name and last name of the authorised person] to take over my booking for the bus tour [name of bus tour/event] and/or to represent my fellow travellers during the trip.

Booking number: [booking number]

I have forwarded all required bus tickets and, if applicable, event tickets to the authorised person and/or my fellow travellers.

Date: [date]

Signature of main booker: