Help Center - Rebook

When you are logged in, go to your customer account, click on the Bustours submenu and then on Next trips. Now search for the bus tour for which you would like to change a participant. Click on the edit button. A module with various options will open. Select the Change participant button. You will be taken to the overview of your fellow travelers, which you can edit and change individually here. When you have finished making your changes, click on Apply participant changes.

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If you are logged in and change a participant directly via your customer account, all the information we need is already stored.

If you would prefer to send us an e-mail, we will ALWAYS need all of the following information for a rebooking request:

• Your customer number
• The booking number
• The details of the new fellow traveler

Booked alone? You have booked on your own but can no longer travel, but a friend would take your place? Then this is generally possible, as long as the booking is taken over 1:1. This means that your replacement will depart from the same departure point, take over the ticket you may have booked and any additional options you may have booked, such as a fanny pack, compartments or similar.

Booked with friends? Have you booked for yourself and your friends, but can no longer travel yourself? Then there are two options. Either one of your fellow travelers becomes the main booker or you have found a replacement for yourself and your fellow travelers remain.

A fellow traveler becomes the main booker: In this case, your booking would be a cancellation. You can find out more about this in the Help Center under Cancellation.

You have found a replacement: You have a friend who will take your place and all fellow travelers will remain? Great, then we will be happy to make a rebooking as long as your booking is taken over 1 to 1. This means that your replacement will depart from the same departure point, take over any tickets you may have booked and any additional options you may have booked, such as a fanny pack, compartments or similar.

Please note: We can only accept and process rebookings by e-mail. Please ALWAYS send us all of the following information for a rebooking request:

• Your customer number
• The booking number
• The details of the new fellow traveler

Participant changes can only be made by the main booker. So if you can no longer travel as a fellow traveler, but a friend takes your place, please contact your main booker.

Booking number: You can find this in the email you received after your booking. Alternatively, you can also find your booking number in your customer account when you log in (My profile - Invoices - Booking number column). The booking number looks something like this: XXX-2024-1234

Customer number: You can also find this in the email for your booking or in your customer account (My profile - Directly under your name in the info box). Your customer number is a 5 to 6 digit number.

A participant change that you make directly in your customer account costs €5.00. If you prefer to change a participant by e-mail, we charge €15.00 for the additional work involved. Please note that the fees are charged per change. This means that if you want to change 3 fellow travelers in one go, you pay €5.00 once (€15.00 per e-mail). However, if you change one fellow traveler in 3 individual requests, you will pay € 15.00 (e-mail € 45.00).

If there is a change of participants on your bus tour, you can adjust this yourself in your profile up to 4 days before the tour.

Nobody plans to get sick, but sometimes it just happens. The good news is: your fellow travelers can still join the trip without you. All you need to do is give them a simple authorization. This can be done easily in two ways:

• In writing: Write a short note on a piece of paper that your fellow travelers can show at departure.
• Via WhatsApp: Send your fellow travelers a short message confirming that they are allowed to travel in your place.

Important:

• The WhatsApp message must be sent from the phone number you used for the booking.
• Optionally, you can also send a photo of your ID to confirm your authorization, but this is not mandatory.
• Make sure to forward all bus tickets and any event tickets to your fellow travelers. You can find them in your booking confirmation email or in your customer account under Bus Tours – Ticket / Bus Ticket.

Example of an authorization message:

• I hereby confirm that [First name Last name of main booker] authorizes [First name Last name of fellow traveler] to take my place on the booked bus tour. I have forwarded the tickets. Booking number: XYZ_1234_1234